• Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at idermedstore.com, you may return the unused portion of a product for a full refund less shipping.
• To qualify you must obtain RMA # and return your item(s) within 10 days of receipt of your order. Returns will not qualify for credit without RMA # (Return Merchandise Authorization Number).
• Returns that do not meet the above criteria will not qualify for a refund. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact Institut’ DERMed Customer Service at 770.454.7788:
  
  Mon, Wed, Fri: 10am - 7pm EST
  Tues & Thurs: 9am - 8pm EST
  Saturday: 9am - 6pm EST
  
  
   
   

Return Procedure

• Obtain your RMA# within 10 days of receipt of your order via e-mail by submitting the short form or via phone by calling us at 770.454.7788:
  
  Mon, Wed, Fri: 10am - 7pm EST
  Tues & Thurs: 9am - 8pm EST
  Saturday: 9am - 6pm EST
  
• All parts, pieces and printed materials must be in their original packaging.
• Please include a copy of your invoice and RMA# with your return.
• Use a trackable and or insured shipping method as we cannot be responsible for lost return shipments.
  
  Mail your return to:
  Institut’ DERMed
  5589 Peachtree Rd.
  Atlanta, GA 30341
  
• Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.
• All Refunds are subject to a 15% restocking fee.